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We have taken steps to ensure that we adopt best practice under General Data Protection Regulation (GDPR) to protect the privacy of individuals.
Our aim under GDPR is to maintain the assurance of your rights to data privacy and protection.
On this page you can find out how to contact us to find out more about your data and also your privacy rights and how we will act.
WE TAKE THE PRIVACY OF OUR CUSTOMERS VERY SERIOUSLY
ACCESSING YOUR DATA
We recognise our responsibility in looking after your data. You can ask us for a copy of the data we hold, have it corrected, sent to a third party or deleted (subject to our need to hold data for legal reasons). We manage this process by executing a Data Subject Access Request procedures in line with GDPR requirements when you contact us. You can request a Data Subject Access Request Form by contacting us:
By Post: Air Kings Ltd, Unit 4, Transpoint, Kirk Sandall, Doncaster, DN3 1HT
Phone: 01302 890513
We will respond within 30 calendar days of receipt of this DSAR. We also reserve the right to increase the response time to three months if we consider the request to be complex and time consuming. If you are not satisfied you have the right to contact the Information Commissioner�s Office (ICO).
YOUR DATA PRIVACY RIGHTS
THE RIGHT TO BE INFORMED
We will inform you whenever we collect personal data from you. We will tell you what data we collect and the purpose for collecting it.
THE RIGHT TO RECTIFICATION
We have implemented processes that ensure your personal data remains accurate and up to date. In the event data is deemed not accurate and you wish this data to be amended, you must contact us. You must specify which records you wish to be updated.
THE RIGHT TO ERASURE
At any time you may request that your personal data is erased from our records. We will erase all records in accordance with our storage and retention policy. You must provide details of the record you wish to be erased.
THE RIGHT TO RESTRICT PROCESSING
You have the right to block or restrict the processing of your personal data. This means that we will store your personal data, but will not process it for further use in our marketing services. We will restrict processing under the following circumstances:
Where you contest the accuracy of the personal data, we will restrict processing until we have verified the accuracy of the personal data with you.
Where you object to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests) we will consider whether our businesses lawful basis override those of you as the individual. We will store the data, but will not undertake any further processing until both parties have agreed that our business use is within our lawful basis.
When processing is unlawful, and the individual opposes erasure and requests restriction instead. We will store the data and will not undertake further processing. We refer you to the right to erasure policy, and will implement our erasure policy upon receiving your request. Where we no longer need the personal data but you require the data to be retained to establish, exercise or defend a legal claim. You must state details of the record you wish to be retained. We will automatically delete personal data records in accordance with the consent policy. However, should you wish this data to be retained in order to establish, exercise or defend a legal claim, then we will store and retain this data until the legal claim has been resolved. We will inform you when we decide to lift a restriction on processing.
THE RIGHT TO DATA PORTABILITY
You have the right to obtain and reuse your personal data for your own purpose. We will provide you with your personal data or move, copy or transfer that data to another business in a safe and secure way.
THE RIGHT TO DATA PORTABILITY ONLY APPLIES:
We will provide this data to you or the business to which you require your personal data to be transferred, within one month of receiving instruction from you. However, if we decide that the data request is complex, then we will extend this time period for a further two months. Where this is the case, we will provide an explanation.
Should you wish your data to be sent to you or transferred to another business, then you must contact the Data Controller to obtain a copy of a Data Subject Access Request form.
We will provide the personal data in a structured, commonly used and machine readable format. Examples of appropriate formats include CSV files.
Where we are unable to transfer the data to another business due to technicalities or restrictions, then we will send the personal data to you for you to complete the transfer.
This service will be provided free of charge.
THE RIGHT TO OBJECT
You have the right to object to any processing undertaken for the purposes of direct marketing. We will stop processing for direct marketing as soon as we receive your objection.
We do not supply the information we hold to third parties for use in analysis or prediction.
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If you no longer wish to receive our emails you can unsubscribe at any time by visiting the link in the footer of one of our emails.
Party bookings are to be paid in full at the time of booking. Air Kings Ltd will refund any cancelled parties, or consider date amendments, provided that seven (7) days notice is given prior to the party date within the Booking Confirmation, should a party be cancelled within seven (7) days of a confirmed party booking then no refund shall be given. Air Kings Ltd may, subject to availability and at their sole discretion, offer an alternate booking date.
A party area shall be reserved for a fourty five (45) minute time slot after the chosen hour of trampoline time. The room must be vacated promptly after this time to set up for the next party. We ask the parent or guardian of the party child stay on site at all times and are responsible for the behaviour of all children. Any behaviour deemed by Air kings Ltd to be unacceptable will be explained to the parent/guardian and may necessitate the party to end prematurely. Should any member of the party group have any dietary requirements, Air Kings Ltd shall endeavour to cater to these needs and request the Customer to advise of such requests no later than 72 hours prior to the party date. Additional guests can be added to a booking provided notice is given seven (7) days prior to the date of the party. Additional guests are subject to availability at the time of the request and may mean Air Kings Ltd cannot action your request.
Birthday cake and candles will not be supplied as part of the package, however Air Kings Ltd will supply sufficient cutlery to cut and eat any cake supplied by the Customer. Any decorations the Customer wishes to supply for the party is subject to the approval of Air Kings Ltd at the time. Air Kings Ltd shall not under any circumstance allow decorations to be stuck to the walls.
The Customer's party is required to arrive at the Trampoline Park twenty (20) minutes before the scheduled start time of the party. Upon arrival the Customer must check in with a party host who will then explain the process of the booking. Right of admission can be refused at any time if the Duty manager sees fit.
Should the Customer arrive late, they shall not automatically be granted the full hour on the trampolines or any other park activities and shall be subject to availability and at the Duty manager's discretion.
If the party is for Toddlers (age 4 or 5), for safety reasons. You must have 1 Standard booking Age 16+ for every 3 toddlers booking. These can be booked in a seperate booking to the party booking.
If a Loyalty Bonus has not been used within 30 days it will automatically delete from your account and cannot be retrieved or redeemed.
Air Kings Ltd reserve the right to change any of the above Terms without prior notification.
Registered Office(s) are:-
Air Kings Ltd
DN4 5NU.United Kingdom.
Company Registration Number: 9445320
AK Leisure Group Ltd
Air Kings Trampoline Park,
DN3 1HT.United Kingdom.
Company Registration Number: 10383639
You can use the following methods to contact us:-